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Refund Policy for Downloadable 3D Models:

Thank you for choosing to shop with us for your 3D modeling needs. We aim to provide you with high-quality digital products that meet your expectations. However, we understand that there may be instances where a customer may wish to seek a refund due to discrepancies between the advertised product and the actual product received. Please read the following refund policy carefully before making a purchase:

1. Refund Eligibility Criteria:

  • A customer may request a refund if the purchased 3D model is not as advertised.
  • The customer must provide proof of the deviation between the advertised product and the received product. This proof may include, but is not limited to, screenshots, detailed descriptions, or any other evidence deemed relevant.

2. Refund Timeframe:

  • Refund requests must be submitted within 14 days of the original purchase date.

3. Product Description Awareness:

  • By making a purchase from our platform, the customer acknowledges and agrees that we specialize in the sale of virtual 3D models and not physical objects.
  • We do not grant refunds if the customer purchased the model under the misconception that it was a physical, tangible product.

4. Refund Process:

  • To initiate a refund request, please contact us.
  • Provide details regarding the specific model purchased and the reasons for seeking a refund.
  • Attach any supporting evidence, such as screenshots or descriptions, to validate your claim.
  • Our customer service team will review your request and the provided evidence to determine eligibility for a refund.
  • If the refund request is approved, the refund will be processed within a reasonable timeframe using the original payment method.

5. Exclusions:

  • We reserve the right to refuse refunds if the customer fails to provide adequate proof of the deviation from the advertised product.
  • Refunds will not be granted for reasons other than discrepancies between the advertised and received product.

6. Modification of Refund Policy:

  • We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By completing a purchase on our platform, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us for assistance.

Thank you for your understanding and cooperation.

Polygonal Miniatures